Cocks & Squeals Farm
Wheatland County, Alberta, Canada

Effective Date: October 22, 2026

Website: https://cocksandsquealsfarm.com
Email: [email protected]

1. Our Commitment to Your Privacy

At Cocks & Squeals Farm, we take your privacy seriously.

We're a small, family-operated Alberta farm, and we believe your personal information deserves the same care and respect we put into raising our animals and producing quality food.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you have regarding your personal information.

We handle personal information in accordance with applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or purchasing our products, you acknowledge that you have been provided with this Privacy Policy. Where consent is required, we will seek it as appropriate.

2. Information We Collect

Depending on how you interact with our farm or website, we may collect the following information.

Personal and Contact Information

- Full name

- Email address

- Phone number

- Billing address, where applicable

- Preferred pickup location

- Information you voluntarily provide when contacting us

Order and Purchase Information

- Products purchased or reserved

- Order dates, quantities, and amounts

- Payment method and payment status

- Order history and receipts

- Preorder deposits and payment-plan records

- Pickup preferences and order instructions

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

- IP address

- Browser type and device information

- Pages visited and website interactions

- Cookies and similar technologies, where used

Marketing Information

If you subscribe to our updates or join our product waitlist, we may also collect your communication preferences and records of your consent.

We only collect personal information that is reasonably necessary for the purposes described in this policy or otherwise explained when the information is collected.

3. How We Use Your Information

We use personal information to:

- Process and manage purchases, deposits, and preorders

- Confirm orders and payments

- Arrange farm pickups and scheduled community deliveries

- Provide receipts, order updates, and customer support

- Manage product availability and customer reservations

- Administer optional monthly payment plans

- Maintain accounting, transaction, and business records

- Respond to questions and customer requests

- Improve our website, products, and services

- Send promotional communications where permitted by law

- Meet applicable legal and regulatory obligations

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or required consent.

4. Online Payments and Payment Security

Our online store may accept credit and debit card payments, Interac e-Transfers, and cash at pickup.

Credit and Debit Cards

Card transactions are handled through our authorized payment service provider, including Square where available.

Payment providers process card information in accordance with their own security requirements and privacy policies.

Cocks & Squeals Farm does not intentionally collect or store complete payment card numbers or card security codes in our ordinary customer records.

We may receive limited transaction information, such as payment status, amount, transaction reference, and payment method, to manage orders and accounting.

Interac e-Transfers

If you choose Interac e-Transfer, we may receive information associated with your transfer, such as your name, email address, payment amount, and transaction reference.

Cash Payments

Cash payments may be recorded in our order management and accounting systems to maintain accurate business records.

5. GoHighLevel and Other Service Providers

We use third-party services to operate our website and manage customer relationships, orders, communications, and payments.

These may include:

- GoHighLevel for website hosting, online store functionality, customer records, and communications

- Square and other authorized payment-processing providers

- Email and SMS delivery services

- Accounting and recordkeeping software

- Website hosting, security, and analytics providers

- Professional service providers assisting with legitimate business operations

We share only the information reasonably necessary for these providers to perform their services.

Some providers may process or store personal information outside Alberta or Canada, including in the United States.

Where required, we provide information about our use of service providers outside Canada and how customers may obtain details about our related privacy practices.

6. Marketing Emails, Text Messages, and Waitlists

Customers may choose to receive farm updates, product announcements, availability notices, preorder opportunities, and other promotional communications.

We send marketing emails and text messages only where permitted by Canada's Anti-Spam Legislation (CASL) and other applicable laws.

Where express consent is required, we will request it through an appropriate opt-in process.

Marketing messages will include our identification and an unsubscribe mechanism as required by law.

You can unsubscribe from promotional emails using the unsubscribe link provided or contact us at [email protected].

Unsubscribing from marketing does not prevent us from sending necessary transactional messages about existing orders, payments, pickup arrangements, or other services you've requested, where permitted by law.

We do not sell customer email lists or personal information to third-party advertisers.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

- Keep shopping cart and checkout features functioning

- Remember certain website preferences

- Maintain website security

- Understand website traffic and performance

- Measure the effectiveness of our communications and marketing, where enabled

Some cookies are necessary for essential website functions. Others may be used for analytics or marketing, depending on our website configuration.

You can manage cookies through your browser settings and any cookie preferences provided on our website.

Disabling certain cookies may affect shopping cart, checkout, or other website functions.

8. When We Share Personal Information

We do not sell or rent your personal information.

We may disclose personal information when reasonably necessary to:

- Process a payment or fulfill an order

- Coordinate pickup or product processing with authorized service providers

- Maintain accounting and financial records

- Investigate payment disputes or suspected fraud

- Respond to lawful requests from regulatory or government authorities

- Protect customers, our business, or others where permitted by law

- Comply with applicable legal obligations

We may also disclose information with your consent or as otherwise permitted or required by law.

9. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to safeguard personal information.

These may include:

- Password-protected business systems

- Restricted access to customer and payment records

- Secure payment-processing services

- Account security settings and access controls

- Appropriate handling and disposal of personal information

- No internet-based system can guarantee absolute security.

If a privacy incident occurs, we will assess the circumstances and take appropriate action, including notifications to regulators or affected individuals where legally required.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for legitimate business purposes or applicable legal requirements.

Retention periods may vary depending on the information involved, including:

- Order and accounting records

- Payment receipts

- Preorder and payment-plan agreements

- Customer correspondence

- Marketing consent records

- Legal and regulatory recordkeeping requirements

When information is no longer needed, we will securely delete, destroy, or anonymize it as appropriate.

11. Your Privacy Rights

Subject to applicable law, you may request:

- Access to personal information we hold about you

- Correction of inaccurate or incomplete information

- Information about how your personal information is used or disclosed

- Withdrawal or modification of consent, where permitted

- Information about our privacy practices and service providers

We may need to verify your identity before responding to a request.

Some information may need to be retained for accounting, contractual, legal, or other legitimate purposes.

To make a privacy request, email: [email protected]

Please include enough information for us to understand and respond to your request.

12. Children's Privacy

Our website and online store are intended for individuals capable of making purchases and entering into agreements under applicable law.

We do not knowingly collect personal information from children for marketing purposes without any consent required by law. If you believe a child has provided personal information to us inappropriately, please contact us.

13. External Websites and Links

Our website may contain links to external websites, service providers, and informational resources.

We are not responsible for the privacy practices of third-party websites that operate independently of our business.

We encourage customers to review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our operations, website, technology, service providers, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before using information for materially different purposes.

15. Contact Us

For questions, privacy requests, concerns, or complaints regarding how we handle personal information, contact:

Privacy Officer
Cocks & Squeals Farm
Wheatland County, Alberta, Canada

Email: [email protected]
Website: https://cocksandsquealsfarm.com

We will review privacy concerns and respond in accordance with applicable privacy legislation.

If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

Thank you for trusting Cocks & Squeals Farm with your information.